Company Policies

CANCELLATION POLICY
When you make a reservation with All Star we commit to holding spots just for you and often turn away other people because of limited space.  If you have to cancel we are happy to refund if given required notice or if you find someone to fill your spot.  It is imperative that we are notified of cancellations or any changes to your group size as early as possible.  We do not want to charge people for not going rafting.  Deposits are required within 2 days of booking your reservation or it will be cancelled.  Please read on for a complete explanation of our deposit and cancellation policy.

GUIDED DAY TRIP – DEPOSIT
Deposit is $10/person. Deposit is fully refundable if you cancel more than 2 weeks before your trip. Payment in full is required 2 days before your trip and is not refundable.  This includes an accurate count of the number of rafters.

MULTI – DAY TRIP – DEPOSIT
Deposit is $40/person. Deposits are not refundable. Payment in full is required 28 days before your trip starts. This includes an accurate count of the number of rafters. If you are concerned about unexpected events leading to the cancellation of your trip you are encouraged to buy trip insurance.
Try these providers: travelinsure.comtravelex.com

RAFT RENTALS – DEPOSIT 
Deposit is $50/reservation. For most rentals we require 2 days notice for cancellations. If your rental is on or goes over a Saturday in July or August we require 2 week notice for cancellations. Groups that cancel with less then the required notice are responsible for the full cost of the rental unless we are able to re-rent the rafts. This includes an accurate count of the number of rafts needed. Deposits are fully refunded when we are given the required notice for cancellation.

LIABILITY WAIVER 
All rafters are required to read and sign a liability waiver Minors also must have a parent or legal guardian read and sign the waiver.  ASRK Release Waiver

PRIVACY POLICY
We strictly protect your personal information. For online transactions, we use Secure Sockets Layer (SSL) technology which encrypts your information automatically, and digital security certificates that guarantee your information is being transmitted in secure form directly to our web servers, and not to an unauthorized server. Due to the nature of our services, it is necessary to collect and store a certain amount of personal and financial information. By submitting your information to us, you consent to the storage of this information for a period of time deemed appropriate by us. Our internal computer systems are protected with anti-virus/spyware protection and firewalls that block unauthorized access by individuals or networks. We are a PCI Compliant company. We send out 6 emails a year with specials and trip information that we think you’ll want to hear about, but you can easily unsubscribe from this at anytime. We will never share or sell any of your personal information with any third parties.

OUTFITTER CANCELLATION POLICY
We reserve the right to change or cancel any rafting trip due to water levels, weather, river conditions, insufficient participation or other circumstances beyond our control. If we have to cancel you will be given the opportunity to reschedule or receive a full refund.

ALCOHOL POLICY
Alcohol can not be consumed on our rafts. Guests arriving for a trip under the influence of alcohol will not be permitted to participate and no refund will be given. For overnight trips, if you would like to bring your own alcohol please feel free to do so. We will help with the storage and transportation. Aluminum, plastic and foil bags are easier to store than glass. Alcoholic beverages may only be consumed once at camp. We do not have alcohol on youth only trips.

DISCRIMINATION & PERMITS
In accordance with Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis or race, color, national origin, sex, age, or disability. To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410 or call (202) 720-5964 (voice and TDD). USDA is an equal opportunity provider and employer. All Star Rafting is a permittee of the Umatilla and Mt Hood National Forest, the Columbia Gorge Scenic Area and the Bureau of Land Management.

 

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